Holiday season

Flexibility is the key to negotiating the holiday season in uncertain times | Port Macquarie News

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Flexibility is a must in the hosting industry right now, says a manager. Macquarie Waters Boutique Apartment Hotel manager Natalie Johnson has stressed the importance of flexibility in the accommodation industry at a time of surging COVID-19 cases disrupting many vacation plans. The Port Macquarie apartment hotel is booked between 80 and 90 percent in January. “The reservations themselves are good, but COVID means they constantly need the power to change and our staff are constantly changing,” Ms. Johnson said. Many COVID-related cancellations were coming, she said, but also many new bookings. Miss Johnson praised the HumanKIND campaign for urging people to show kindness and patience as businesses tackle the challenges associated with the new COVID-normal. She said many hospitality venues were grateful for the useful campaign. Industry groups and businesses are supporting the HumanKIND campaign led by the Port Macquarie-Hastings Council. Read more: Rockpool Motor Inn, jointly run by Dianne and Fred Collie, has had a busy holiday season. Ms Collie said the COVID-related cancellations were quickly picked up by the new guests. She said the South West Rocks hostel had been at full capacity since November, but there had been a few traffic disruptions just before Australia Day. February was starting to be very reserved, Ms. Collie said. Diamond Waters Treehouse Retreat has been booked at least six months ahead of the busy Christmas and New Years season, with guests reassured by a comprehensive COVID refund policy. Accommodation operator Kerry McFadyen said the treehouse accommodation, which has attracted many returning customers, is unique in the area. The Diamond Head Road property is home to two luxury private treehouses with plenty of room for separation during the pandemic. “People want to get away and they want to do it as safely as possible,” Ms. McFadyen said. The accommodation provider suffered a COVID-related cancellation during the peak holiday season, but the slot was occupied by another guest. During the holidays, Diamond Waters Treehouse Retreat drew guests from Sydney, Newcastle, Dubbo and Broken Hill. Our reporters work hard to provide local and up-to-date news to the community. Here’s how you can continue to access our trusted content: Bookmark our website Make sure you’re signed up for our last minute and regular newsletters You can support us with a subscription Follow us on Twitter: @portmacnews Follow us on Instagram: @portmacnews Follow us on Google News

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